It has been designed to be flexible enough to be used by different types of businesses, therefore it does not specify the goals related to “quality” or “meeting customer needs”. Instead, it requires organizations to set these goals themselves and to continually improve their processes in order to achieve them. Once these goals have been achieved, the re-evaluation of the quality management system is imperative in order to continuously improve.
The implementation of a quality management system can help each company to have a better internal management that can contribute in increasing the efficiency, productivity and profit, maintaining and increasing the customer base, quality of products/ services which is perfectly measured while minimizing defects and increasing productivity, improving the company's position in the local and international market, legal compliance through understanding the relevant institutional and regulatory requirements and ultimately customer satisfaction.
System Evaluation
The evaluation of a quality system is carried out in two phases. The first one includes the evaluation of the system documentation and its determination based on the objectives, the assessment of the internal inspection and review, as well as whether the management system has been sufficiently developed and implemented. The second phase evaluates the implementation and effectiveness of the system in relation to the applicable legal and regulatory requirements, objectives and quality policy of the organization.
The validity of the issued certificates is three years.
Throughout the validity of the certification, surveillance inspections are carried out on an annual basis in order to confirm the continuous application of the approved quality system.
The renewal of the certification requires a re-evaluation of the system in relation to the applicable requirements. The process must be completed prior to the expiration date of the valid certificate.
The procedure and conditions for issuing, maintaining and renewing certificates are described in detail in the Quality Systems and Products Certification Regulation.
